
Tell your malpractice carrier every state where you are licensed and see clients, and confirm in writing that the policy covers telehealth into those states. Understand whether you hold occurrence or claims-made coverage, since switching carriers or moving can leave gaps unless you buy tail or prior-acts coverage.
Therapists usually buy malpractice insurance once, renew it every year, and rarely read past the premium. That habit works for a single-state practice. It becomes a risk when you add licenses, start seeing clients by video in other states, or move.
Notify the carrier about every state
Your application and renewals likely asked where you practice. If you have added a license or started seeing clients located in another state since then, tell the carrier in writing. Ask for confirmation that the policy covers services to clients in each state and that telehealth is covered on the same terms as in-person work. Keep the confirmation with the policy.
Carriers may also want to know about changes in the kind of work you do, such as adding supervision, forensic work, or group practice ownership. Report those at the same time.
Endorsements and declarations
Coverage terms often live in endorsements and the declarations page rather than the main policy text. Look for territorial limits, telehealth provisions, and license defense coverage. If a needed state or service is missing, ask whether an endorsement can add it. Do not assume a verbal assurance will be honored if the written policy says something different.
Occurrence versus claims-made
An occurrence policy responds to incidents that happened while the policy was in force, even if the claim arrives years later. A claims-made policy responds only to claims made while the policy is active, for incidents after the retroactive date. Claims-made policies are common and can work well, but they require attention when anything changes.
If a claims-made policy ends, a later claim about earlier work may have no coverage unless you purchase an extended reporting endorsement, often called tail coverage, or your new carrier provides prior-acts coverage back to your original retroactive date.
Gaps during relocation and job changes
Moves create the most gaps. A clinician leaves a group practice covered by the employer's policy, relocates, and starts a solo telehealth practice with a new carrier, all within a few months. Each step can open a gap: the employer policy may not cover you after departure, a new claims-made policy may start with a new retroactive date, and the new state may not yet be listed.
Records to keep
Keep every policy, declarations page, endorsement, and written coverage confirmation for as long as a claim about that period could arise. Store proof of any tail or prior-acts coverage with them. Credentialing applications and endorsement files sometimes ask for your coverage history, and a complete file answers those requests quickly.
Before a move, ask each carrier how the change affects coverage, arrange tail or prior-acts coverage if needed, and line up start dates so there is no uncovered day. Ask an insurance broker or attorney if the terms are unclear.
Common questions
- Does my policy automatically cover telehealth in other states?
- Not necessarily. Some policies limit coverage to states where you are licensed or to states listed on the declarations page, and some treat telehealth differently. Read the policy and ask the carrier for written confirmation of the states and services covered.
- What is the difference between occurrence and claims-made coverage?
- An occurrence policy covers incidents that happen during the policy period, whenever the claim is filed. A claims-made policy covers claims made while the policy is active, for incidents after its retroactive date. When a claims-made policy ends, you usually need tail coverage to protect past work.
- Will a board complaint be covered?
- Many professional liability policies include some license defense coverage, often with separate limits. Check whether yours does, whether it covers complaints in every state where you are licensed, and whether you choose the attorney.
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